Frequently Asked Questions

Shopping Information

No. We currently do not offer a walk-in collection or service point collection at this time.

If your order status is still "processing" then you may cancel your order by reaching out to us in the chat. To change an order you must cancel your original order and create a new order.

When you place an order you will receive confirmation by email and you will be able to see the status of your order under "My Account".

If the order you have received is incorrect, please file a return request and we will gladly correct the mistake.

Shipping Information

The Harbour is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Some items are shipped from outside of the EU and require VAT and other fees to be paid. Orders that do not require additional payment from the you (the customer) will state that all applicable taxes are included at checkout.

Shipping is calculated at the time of checkout. Delivery estimates will also be given at checkout.

Yes. All items shipped are insured.

Payment Information

All refunds processed by The Harbour will be to the original payment method used.

We accept Visa, MasterCard, American Express, iDeal, Sofort, Multibanco, Bancontact, EPS, giropay, Lay-By, Przelewy24, PayPal, Apple Pay and Google Pay.

Please allow up to 10 business days for the refund amount to reflect in your account. If this is not the case please contact your banking institution for more information.