What Happens After I Order?
When you place an order you will receive confirmation by email and you will be able to see the status of your order under "Account".Domestic Shipping (Europe)
Orders are processed/dispatched within 24 to 48 hours depending on volume. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping charges for your order will be calculated and displayed at checkout. Free Shipping applies to cart values greater or equal to €150. Not all EU countries qualify for free shipping. This will be displayed at checkout.
International Shipping
Orders are processed/dispatched within 24 to 48 hours depending on volume. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping charges for your order will be calculated and displayed at checkout. The Harbour is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) unless such costs are INCLUDED at checkout.
Returns Policy
Our returns and refund policy lasts 14 days. If 14 days have passed since the date of delivery, we can’t offer you a full refund or exchange. If you discover your item is faulty after 14 days then please log a return so we can claim warranty on your item. Your item may either be replaced or repaired depending on the warranty terms and conditions with the Original Equipment Manufacturer (OEM).
To be eligible for a return, your item must not be damaged and in the same condition that you received it. It must also be in the original packaging and with all other applicable accessories. If some content is missing from the box, we will not be able to compensate you the full value of the purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds Policy
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
We accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, Apple Pay and Google Pay.
Please note that we process all orders in the Euro. Localized currencies are estimates based on real time exchange rates and you will be charged in the Euro.