Frequently Asked Questions

HomeFrequently Asked Questions

Shopping Information

Can I order for collection?
No. We currently do not offer a walk-in collection or service point collection at this time.
How can I cancel my order?
If your order status is still "processing" then you may cancel your order by reaching out to us in the chat. To change an order you must cancel your original order and create a new order.
How do I know my order was successful?
When you place an order you will receive confirmation by email and you will be able to see the status of your order under "My Account".
What do I do if I've received an incorrect order?
If the order you have received is incorrect, please file a return request and we will gladly correct the mistake.

Shipping Information

Do I have to pay customs/import charges?
The Harbour is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Some items are shipped from outside of the EU and require VAT and other fees to be paid. Orders that do not require additional payment from the you (the customer) will state that all applicable taxes are included at checkout.
How much is shipping and how long will it take?
Shipping is calculated at the time of checkout. Delivery estimates will also be given at checkout.
Is my package insured?
Yes. All items shipped are insured.

Payment Information

Where is my refund?
All refunds processed by The Harbour will be to the original payment method used.
Which payment methods are accepted?
We accept Visa, MasterCard, American Express, iDeal, Sofort, Multibanco, Bancontact, EPS, giropay, Lay-By, Przelewy24, PayPal, Apple Pay and Google Pay.
When will my refund reflect in my account?
Please allow up to 10 business days for the refund amount to reflect in your account. If this is not the case please contact your banking institution for more information.
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