Returns & Refund Policy

HomeReturns & Refund Policy

Returns & Refund Policy

Our returns and refund policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. If you discover your item is faulty after 14 days then please log a return so we can claim warranty on your item. Your item may either be replaced or repaired depending on the warranty terms and conditions with the Original Equipment Manufacturer (OEM).

To be eligible for a return, your item must not be damaged and in the same condition that you received it. It must also be in the original packaging and with all other applicable accessories. If some content is missing from the box, we will not be able to compensate you the full value of the purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Contact us via the chat or email us at [email protected].

Additional non-returnable items:

  • Downloadable software products
  • Gift cards
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase such as an order number or invoice.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Book with obvious signs of use
  • Any item that is returned more than 14 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via the chat or email us at [email protected].


We only replace items if they are defective or damaged. If you need to exchange an item you will need to log a return and place a new order for a replacement item.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to us here.
The customer is responsible for paying courier charges in the event of a return unless there are mitigating circumstances whereby The Harbour reserves the right to waive such costs at its discretion. In our returns portal, you (the customer) will be charged a fixed fee for a return. Once we have established your return is legitimate and of the same item that we shipped out, you will receive a refund of the item purchased and the fixed return fee as one amount.

When using a pre-printed return label, it is important to first log a return in our returns portal so we can approve or reject the request. Failure to do so may lead to the customer being liable for additional postage fees and other fees. If an item is received at our warehouse without following this protocol, the received item may be sent back to the customer at their request with a payable fee of the return label and the new postage label. If an item arrives at our warehouse having not been logged as a return in our returns portal by the customer, this will result in the item being sold after 90 days.

If you are returning an item where the delivery address is outside of the European Union, South Africa, Botswana or Namibia then additional return fees will be applied before processing the refund.

Need help?

Contact us via the chat or email us at [email protected].

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