No. We currently do not offer a walk-in collection or service point collection at this time.
Yes. If your order status is still "processing" then you may cancel your order. To change an order you must cancel your original order and create a new order.
When you place an order you will receive confirmation by email and you will be able to see the status of your order under "My Account".
If the order you have received is incorrect, please file a return request and we will gladly correct the mistake.
All refunds processed by The Harbour will be to the original payment method used.
We accept Visa, MasterCard, American Express, iDeal, Sofort, Multibanco, Bancontact, EPS, giropay, Przelewy24, OZOW, Apple Pay and Google Pay.
Once you have filed a return request we will send you a shipping label for the item. When we receive the item, we will inspect it and then process the refund. This process can take between 3 to 5 business days depending on when the item is returned to us.
Please allow up to 15 business days for the refund amount to reflect in your account. If this is not the case please contact your banking institution for more information.
The Harbour is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Some items are shipped from outside of the EU and require VAT and other fees to be paid. Customers that reside outside of the EU will be shown a landed cost at checkout.
Shipping is calculated at the time of checkout. Delivery estimates will also be given at checkout.
No. We unfortunately do not offer this functionality at this time.
Yes. All items shipped are insured.
Yes. Once your item is shipped, you will be provided with a tracking number.